From the many different businesses we’ve worked with over the years, there is one key factor that all great hospitality business share, the staff. If a business creates staff that love what they do, this love and care will be passed on to the customer. Equally, If businesses invest time and energy in training its staff, the staff will feel valued and be more likely to work hard and ultimately staff stay with the business for longer. We’ve seen the dramatic impact that investment in staff can have time and time again.
It’s because of these reasons The Wine Ed Co offers stand-alone training sessions to the hospitality industry. Ultimately, pubs, restaurants and hotels invest in our training sessions for a combination of the following reasons:
- To increase wine sales
- To improve the customer experience
These stand-alone training sessions are tailor-made to meet the requirements of your business and take into account aspects such as the number of staff, current staff knowledge and desired learning outcomes. We use a variety of training materials during our session, including but not limited to: bespoke tasting sheets, aroma kits, projector, maps and role play.
Some of our more popular stand-alone training session include:
Wine Fundamentals – Factors that influence wine, key grape varieties, key wine regions, understanding wine labels
Food and Wine Matching – Key elements in food and how they interact with wine, analysis of classic matches, how to avoid bad food matches.
Increasing wine sales – When and how to sell, understanding the wine list, maintaining service and sales.
If you feel your business could benefit from a stand-alone training session, we have a series of business analysis tools to help determine what areas to focus on. We also offer a free introductory training session to help you see the benefit of our services. To book a free consultation, please fill out the form below.
"I would recommend Duncan and the Wine Education Company without hesitation"
Wine education and customer service training
Our training programme covers:
- Increase wine sales
- Improve customer service
- Designed to suit your needs
- Get real results